Support
Help & FAQ
Common questions about Staka. For anything not covered here, email [email protected] and a real person will reply.
What do I need to use Staka?
A SkiErg, an iPhone or iPad, and Bluetooth turned on. A heart rate strap is optional.
Does Staka work without a SkiErg?
No. Staka simulates skiing from real watts measured on the SkiErg. Without a SkiErg there's nothing to drive the skier.
How do I connect my SkiErg?
Press any button on the SkiErg's monitor to wake the screen. Open Staka, and your SkiErg appears in the device list automatically. No pairing mode, no setup.
Why no password?
Staka uses email login. When you sign in we email you a 6-digit code that's good for ten minutes. Nothing to remember, nothing to leak.
What does Staka cost?
Staka is free while we're building it. See pricing.
Do my workouts go to Strava?
Every session generates a standard .FIT file you can share to any fitness tracking app from your iPhone. Direct Strava upload is operational, but Strava currently caps it to a limited number of athletes, which is already full. Once Strava lifts that cap, it works for everyone immediately.
I found a bug. Where do I report it?
Email [email protected] with what you saw and what device you're on. Right now we read everything and reply.
How do I delete my account?
Email [email protected] from the address on your account with "Delete account" in the subject. We remove your profile and stop processing your data within seven days.
Still stuck?
Email us. We answer everything right now.
[email protected]